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With True, you have the power to make changes that can benefit your team for years to come. Our advanced suite of customer service software allows you to better serve your customers no matter where you are.
Supercharge your team with True’s platforms to power a compelling customer experience.
Start making more without adding overhead – we help you sell tech services in-store and online.
Let us handle the whole workflow while you continue to focus on what you do best.
Top-notch tech services your customers will love
We offer a breadth of tech services that you can pick and choose from. We will help create productized SKUs that work for your unique situation and price requirements.
Our friendly support team is there when your customers need us. 24/7 access to experts for a low yearly fee.
Includes anti-virus and unlimited correspondence with our US-based support reps via chat, call, and email.
Tech Support Services
- 24/7 Tech Support
- Tech Coaching
- Virus Protection
- and more
Consumer data can be hard to handle. But our experts take care of everything — data restoration, data eradication, and more.
Our data recovery services include standard data recovery, forensic data recovery, etc.
- Data Backup
- Data Restoration
- Basic Data Recovery (in-store)
- Advanced Data Recovery (off-site)
- and more
Get peace of mind knowing your customers' tech is in good hands. Our technicians help set up video doorbells, smart locks, smart security systems, smart light bulbs, and more. After purchase, customers initiate service whenever they're ready.
All of our in-home technicians are fully background checked. Plus, you are insured if anything goes wrong.
- Smart Home Setup
- TV Mounting
- Component Upgrades
- and more
Skip the headache of setting up new devices. Our experts are trained to help with an astonishing number of devices from every manufacturer under the sun – laptops, printers, TVs, tablets, and more.
Our techs can only access customer computers with their express consent — and a unique one-time code. No unauthorized connections.
- New PC Setup
- Chromebook Setup
- Printer Setup
- Router Setup
- and more
Diagnosis & Repair
True remote technicians can diagnose 100s of software issues in minutes. More often than not, repairing software issues will resolve customer problems without a visit.
For hardware damage, we repair damaged hard drives, burnt out power supplies, cracked LCD screens and all kinds of mechanical damage to customer equipment.
Diagnosis & Repair Services
- PC Diagnostics
- Virus Removal
- PC Tune-Up
- and more
We make it easy for customers to recycle their old phones, tablets, computers, and TVs at no extra cost. We'll ensure it's disposed of responsibly and recycled whenever possible.
We can provide valuation on trade-in gear as well.
- Trade-in Program
- Electronics Recycling
- IT Asset Disposition
- and more
Get more from your platforms
We help unlock more insight, more data, and more connectivity in your existing platforms.
Deep integration with eCommerce platforms provide meaningful insights and time-saving automation. Import customer data straight from their existing order.
Automatically associate deals and points with your custom loyalty program – both online and at POS.
Manage employee performance and commissions by feeding data automatically into your HR software.
We know Oracle ERP powers a lot of the enterprise world. Our Oracle experts can import and export data in real-time with bi-directional syncing.
Staying organized and up-to-date is easy when statuses, notes, reports, and activities are all synced in real time.
Easily manage how your catalog is structured. Bundles, SKUs, services, subscriptions, and more are at your fingertips.
Peel back the curtain on you data with our custom dashboard. Sort and filter sales, conversion rates, atach rates, ticket size, and much more.
Cut down on tedious purchasing and licensing. Automatically purchase and attach licenses from multiple vendors with a single click.
Online Signatures and Agreements
Easily integrate Terms of Service with your multi-step deployment. Automatically send, collect, and store customer signatures so you never have to lose another agreement.
Quotes, Reports, and Receipts
View, send, and download customizable PDF reports of all kinds. Plus, you can choose which kinds of reports customers can export for themselves.
Manage vendor SKUs, services, bundles, license keys, and more. Automate third-party services and licenses at any point in the deployment process with our Dyanmic Deployment.
Our robust multi-step deployment allows you to create your own in-depth dependency trees. Multiple vendors and conditional service recommendations mean your customers get exactly what they need.
Encrypted File Sharing
Keep track of screenshots, quotes, reports, and more with our encrypted file sharing center. Customers and technicians alike can upload and attach files directly to work orders so they never get lost.
Gathering customer feedback is a cinch with our integrated CSAT features. Send emails, associate orders and customer information, and disseminate special rewards – all automatically.
Centralize customer data by connecting multiple data sources in real-time. PCI-compliant systems store sensitive info off-site.
Work Order Management
Free up your customer services reps and give power directly to the customer by allowing them to manage their own work orders. Create, review, reschedule, or cancel – just to name a few.
Our platform seamlessly integrates with any online payment processor – including your existing POS payment system. Allow customers to subscribe with recurring payments, give discounts, bulk pricing, and more.
Discounts, bulk pricing, and subscriptions are no problem. Our dynamic pricing engine even accomodates for multi-dependency discounts and free licenses based on previously purchased services.
Say goodbye to emailing Excel spreadsheets and PDF reports by hand. Our designers work with your team to craft beautiful and deeply insightful reports that always use the most up-to-date data.
We help streamline the employee experience by utilizing your SSO provider. Industry-standard protocols like OAuth ensure your data remains safe and secure – even our techs can’t access customer data.